According to recent research, it has been revealed that communicating through phone calls that have been in our lives for many years reduces the feeling of loneliness and stress levels.

When it comes to technology, most users reflexively assume that the latest software is always good. We noticed this especially when we shifted our communication options to digital since the COVID-19 pandemic started. Everyone is using different video conferencing software, and the perception that the latest software is so much better continues to circulate. However, according to a study whose results were shared last week, it was stated that the most effective communication technology in reducing the stress and loneliness caused by the pandemic is phone calls that have existed since the flu epidemic in 1918. According to this theory, the lower the stress and loneliness anxiety, the better communication can be carried out.

In a survey of nearly 2,000 adults in the US in May 2020, respondents answered questions about their emotional health and use of electronic devices. The results of the research conducted after the survey were published in the Human Communication & Technology magazine. The results in a nutshell; He revealed that those who were in contact with their friends and family over phone calls during the pandemic process felt less stress and loneliness than those who used new tools such as Zoom.

“The effect of voice calls to combat loneliness has really been as much as face-to-face communication,” says Natalie Pennington, Professor of Communication Studies at the University of Nevada in Las Vegas, who conducted this research. In fact, phone calls reduced stress more than face-to-face communication. ” said. Natalie Pennington and her colleagues found in their study that lonely and stressed people also actively use social media. Research has confirmed that those who spend their time sharing and commenting on other people’s posts are extremely stressed, especially when the pandemic process is added.

The Effect of Communication Methods on Stress
In an interview he gave on the subject, Natalie Pennington says that the interviews made over Zoom not only tire users, but also the stress caused by intense eye contact during the online meeting negatively affects human psychology after a certain period of time. Although users think that communication is maintained well with video conferencing technologies, phone calls make people much more comfortable psychologically. The main reason for this is the physical comfort offered by voice communication. Because in a standard phone call, you do not care about your appearance as much as you attend a meeting with video conferencing. Consequently, the energy you consume in voice communication is low and the subject you need to focus on is only the talk in the interview.

Addressing the impact of social media on people in the rest of the interview, Natalie Pennington states that those who used these platforms excessively in their life before the pandemic experienced loneliness problems. However, as the social problems that arose when COVID-19 broke out, spread to large masses thanks to social media, almost everyone started to use these sites more to follow the agenda or to communicate. This situation also paved the way for the feeling of unhappiness in the spiritual sense. Natalie Pennington says that she does not find the transformation of social media into an environment where the daily routines were shared only two years ago, but nowadays into an environment where the problems experienced in countries are announced. Because it is an undeniable fact that every individual from most age groups is affected by the posts on the internet.

So how could e-mail, one of the oldest digital ways of communication, affect the stress and loneliness levels of users? According to the article published in Human Communication & Technology magazine, middle-aged and older people do not feel alone when they use e-mail. But for those 29 years old or younger, email has been associated with severe loneliness and stress. Natalie Pennington explains this as follows: “Email was one of the first entry points into internet communication for people aged 49 and over, and back then, it was the only way to connect with friends. For this reason, the middle age group is comfortable using e-mail. Those aged 29 and under had cell phones when they were in their teens. They saw e-mail as an official medium for use at school or work, not a medium of communication.

If we re-evaluate the research in general, we conduct communication in very different ways during the pandemic process. Among these, the social media that affects people most negatively. The most mentally tiring video conference software. E-mail manifests itself as a communication method that appeals to a certain age, but we cannot say that the young people adopt and use it. Among those we are talking about


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