AFTER THE CANCELLATION OF THE SERVICE OF SOME USERS OF TOTALPLAY, IT IS RESUMED. BUT THE COMPANY ANALYZES EACH CASE

 

In recent days, it came to light that Totalplay, one of the companies that provides Internet and telephony services in Mexico, had cut its service to some users.

This company, which is part of Grupo Salinas, argued that they had exceeded the monthly data consumption limit. Esports players, streamers and other creatives were affected by the testimonies made on social networks. But service is already being restored for some.

 

TOTALPLAY CANCELED THE SERVICE DUE TO EXCESSIVE CONSUMPTION

It is true that doing this type of activity consumes a lot of bandwidth. The consumption of some users was from 1TB to more than 5TB.

It was because of this that the company offered them a business-type plan, for which you have to pay more than $ 11 thousand pesos a month.

That contrasts sharply with the traditional ones, which range from $ 1,400 to $ 2,000 pesos. However, in some cases it seems that the cancellation of the service was due to other practices.

In a reply to another outlet, it is mentioned that some people were reselling Totalplay’s internet service. Of course, that is not allowed by any company.

But some have pointed out that they never took such actions. Others have complained about unclear guidelines about data consumption rates. The problem is that this provider does not indicate the data limit in its contract.

 

THE COMPANY IS ANALYZING EACH OF THE CASES

In other words, future users hire it “blindly,” and they can only know that data if they demand to know it. That is certainly a problem, since it is information that should be clear from the beginning.

But many people hire the Internet and never take such details into account. It is later, when more extensive consumption is made, that some problems may begin to arise. Precisely as it happened a few days ago.

There are many who say that the most practical thing is to opt for other companies in the field. Totalplay stressed that it intends to address each of the cases of excess consumption separately, since they have their particularities.

That is why some affected are already seeing their services come into operation again. Although it is not entirely clear when it will be reset to 100% with everyone. It will be a matter of seeing how things turn out.

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